Network Rescue

cubi3Computer systems and networks need to managed and evolved in a planned manner. Many computer systems grow organically as time and necessity dictates, this is quite natural but there comes a time when professional involvement can bring major benefits to networks that may have got a little out of hand.

comp_netOne area that we have specialised in is taking company networks that have evolved, assessing them, providing recommendations and bringing them together and up to date so they function better and as a whole. By doing this we are able to provide increased performance, stability, resilience to the users and cost saving to the owners.

Network Rescue Case Study:

Company A with a staff approaching 10 were tenants within a shared office building environment where they utilised the landlords computer network. Their server was SBS2003 with Exchange and they ran some Intranet based applications to their users on the main server.
Clients were a mix of Windows Xp through to Windows 7/8 machines that had been installed as necessary and as the company grew. The company used MS Office of various flavours and years with differing email client software. With Windows XP and Server 2003 (and SBS2003) past end of life, the client machines were having issues with application compatibility moving forward and they contacted us about a complete system assessment. The company were also moving to new premises shortly.

Our Solution:

The server was upgraded to a Windows 2012 Server providing their file storage and Web Application hosting utilising a second user reconditioned HP server with new hard drives. Email was migrated to Office 365.

Where possible and where hardware supported it, clients were upgraded to later versions of windows and through to Windows 10 as a stable platform. New machines were provided as necessary.

Office 365 Business Premium was provided with Monthly billing at annual rates, reducing capital and costs.

The company later moved to new premises and as well as providing the internal structured cabling, expanding on what was already there. we installed Rack, Switches and patch panels.

In the new premises 2 new VDSL circuits were installed with 80/20 bandwidth each. These provide dedicated lines for VOIP and Data and redundancy for each other should there ever be an issue with connectivity.

A new hosted phone solution with inclusive calls (01, 02, 03 & Mobile) was provided along with new phones.

Stability and resources have been improved with the replacement of the server hardware. Standardisation and upgrade of Desktop operating systems and Office versions improved user satisfaction. The provision of the hosted VOIP phone solution provided the company a modern and up to date phone system for minimal outlay.

If your network needs rescuing, expanding or upgrading or even part of it could do with some attention, Pelican Computers can work with you and your budget to provide highly stable network and computer infrastructures.

Why not give Pelican Computers a call on 01480 702110 or 01733 393892 and see how we can help you leverage the very best from your IT resources and budget.

For more information see the individual resources below.

Office 365 solutions from £3,10 per month. Come and talk to us.

80/20 uncontended VDSL/FTTC £31 per month

Hosted Professional Email Solutions

Hosted Phone Solutions


Home Users

Pelican Computers support home users too

We have a vast range of experience gained in the commercial support market, and we can bring this to the home users as well.

No more picking your computer up, taking it into the computer shop, waiting weeks for them to look at it. We can come to your home, run a quick diagnosis and repair your computer onsite. If necessary, we will remove your hardware and get to work on the issues right away at our base.

  • Virus Removal
  • Unexpected Behaviour
  • System Performance
  • System Failure
  • Upgrades
  • Installations
  • Networking and Wireless Issues
  • Printer Solutions
  • Much more

We can also provide other solutions for the home user including:

  • Office 365 solutions that beat Microsoft on on their own pricing / terms
  • Professional Email systems with Microsoft Exchange for home business users, from £1.45 per month
  • Home phone solutions from just £4 per month. Add an additional line – anywhere.
  • Website hosting with WordPress, great for fun projects and school project development.
  • Security systems including CCTV

Why not get in touch with us to see how we can help you.

Have a look at our case studies to see how we have helped other users

Computer slow, and unexpected behaviour.

Our new client was reporting that their childs laptop computer was “Acting Weird” and “doing things it shouldn’t” including presenting some material not suitable for children.

We discussed the situation with the client, and looked at a plan forward.

Using tools at our disposal, we assessed the situation and found that the computer was infected with a range of viruses, trojans and malware.

We backed up the essential data, removed unwanted applications, programs and viruses that were causing the reported behaviour and uninstalled infected programs.

We then cleaned the computer up to improve its performance and restored the cleaned data to the original location, re-installing cleaned versions of the removed programs as needed.

One suite of products had been removed by the client which was MS office 2000. The client did not have the original media nor the licence meaning that we were unable to re-install this for them. We set them up with an Office 365 Licence that met their needs, and provided them with online access to their software and apps, as well as always having access to their keys and software. This also enabled them to have office on their phone and tablet all in the same low price.

Laptop reported as very slow, and sometimes failed to start.

A common problem with laptops as they live in a harsh environment, subject to high heat cycles, movement, drops and their design is such that heat dissipation can be quite an issue.

On inspecting the laptop it was an early Windows XP machine, Talking with the customer it was from 2007/8, but it was thought to be older than that.

On checking the machine the hard drive was starting to fail. on discussing with the client they requested repair so this is what we did for the customer:

Using tools at our disposal, we cloned the HDD to a new HDD

Replaced the HDD and bought the machine back up, tested it. Things were already better

Checked and cleaned the operating system.

Returned the machine to the delighted customer.

Prior to the above work, the laptop, when it did boot, was taking about 3 minutes to get to the login screen. When returning the computer to the customer, we demonstrated the changes, boot to login was taking a shade over 20 seconds. of course performance of the machine in use was very quick and reliability was also improved.

We had installed a solid state hard drive to the customers machine, cloned their original HDD with all of its files and  refreshed it to help it run efficiently.

Needless to say, the customer was delighted, and it had saved them from having to buy a new £350 laptop.

Talk to us to see how we can help resolve your computer problems



Computer Systems

file0001209472662From Windows Server 2012 to Windows 98 desktops Pelican Computers can work on your systems and develop them to be the best they can possibly be.

Fixing issues and developing solutions comes naturally to us, and we explain the process to you in a simple and understandable manner. Whether your computer won’t start, is plain slow or you want a full expansion to your computer networks, Pelican can help you.

We have a wide range of expertise in the following:

Windows client systems to Windows 10

Windows Server to Server 2012, MS Exchange, Active Directory, IIS, DHCP, DNS,  file sharing and security

Firewalls, switches and security solutions

Wireless and wired networks and we also repair computers, from broken laptop screens to replacing hard drives, we can do it.


We can offer break fix solutions, Data recovery options and system upgrades – ask us how we can make you go faster.

We are Microsoft Partners and have access to a range of hardware and software solutions to help you grow your computer network.


About Us

Pelican Computers provide computer support and solutions to the local and wider area customers from our base in St Neots, Cambridgeshire

  • Free from annual fees
  • Free from joining fees
  • Free from call out charges*
  • Free from rolling contracts
  • Free from tie-in periods
  • FREE initial assessment of your equipment**
  • Transparent charges, no hidden extras
  • Assistance when you need it
  • Plain English speaking – keeping our customers in the loop.
  • Microsoft registered members

Why not get in touch today to see how we can help you.

We have nearly 20 years of experience in the computer systems and networks field. We are a local company with local staff and we cover onsite from St Neots up to the Peterborough area and down the A1 to the Letchworth and Hitchin area, west to Northampton and east to Cambourne and Cambridge. As we are always willing to go the extra mile, if you are outside of this area, why not give us a call anyway, we love to help.

* Within the Peterborough area or 20 miles of St Neots 

** Free Initial Assessments of business solutions 

Computer Support Made Easy

For Business and Home users

Pelican Computers provide a range of services to our local customers throughout Cambridgeshire, Bedfordshire and Northamptonshire

We provide:

  • Local computer and IT support, upgrades and solutions
  • Network Infrastructure maintenance and expansion
  • Telephony solutions including Voice Over IP – Voip
  • Hosting and support for a wide range of systems and infrastructure

Providing excellence in network and infrastructure management. With an eye on detail we can provide solutions to all of your IT related questions.

People say we are different, they are probably right.

  • With Pelican you can call us any time
  • Our fee structure is simple and transparent
  • We only charge for the work we do
  • If you already have IT support, we can still help
  • We will happily come in and provide an assessment

We are not just here for business customers either:
Our same levels of service and attention to detail are available to individuals and home networks alike.
Are you sure your home network is secure? Simply call us and we can:

  • Provide an assessment of your home network
  • Ensure that firewalls are correctly configured
  • Confirm that any wireless connectivity is secure
  • Help with any hardware and software installation issues
  • Virus and trojan removals
  • Help you protect yourself and your family in the internet environment

What’s more, you get our fantastic corporate rates into the bargain and our same levels of support when you need it, where you need it.

We provide computer and IT support the following areas:
St Neots

  • Peterborough
  • Bedford
  • Milton Keynes
  • Sandy
  • Biggleswade
  • Letchworth
  • Rushden
  • Papworth
  • St Ives
  • Warboys

An all areas in-between, so why not get in touch to see how we can expand your network, save you money and improve your services.