Phone Solutions

238fc0d6-6bb6-44bd-b53d-ac78c68c1603-largeIf you have not heard it yet, VOIP will probably revolutionise you phone solutions into the future, but what is VOIP and how does it work.

Well what does it stand for Voice Over Internet Protocol – basically it means using an internet method of sending your voice as data packets, instead of analogue transmissions. Think it’s all magic, well, not really, Phone companies have been doing it for years with fibre links all over the country, your analogue call went to the telephone exchange over copper, they then transmitted this to the other end via digital over fibre and then back to analogue to connect to the other person.

With VOIP, we cut out two of those digital and analogue transitions and just send it digitally over your internet connection.

What are the benefits of VOIP?

  • VOIP can use your existing internet connection to add multiple lines.
  • VOIP has crystal clear call quality
  • VOIP can leverage cloud PX servers cutting costs
  • VOIP is very cost effective and can save money over standard lines
  • VOIP is quick and easy to flex up and down in the number of lines you have
  • VOIP can leverage Fixed Mobile Convergence be available wherever.

How can we help you?

We have two solutions at present with a third on the way.

If you have a VOIP enabled phone system, or just want one more line for your home or home office, we can provide a VOIP service to meet your needs at prices that will surprise you. Need to take things a little further? We have that covered too with cloud based phone solutions – Great rates and superb features this provides full office style phone solutions in one easy package. Great for companies looking to set up their first or develop their office solution to encompass the modern features.

The benefits of the cloud!

Cloud based systems are location independant, feature low capital expenditure and are managed for you as an all in one package. By being cloud based and not using a fixed network you are more flexible, you can have home and office workers, mobile staff and even international staff all connected to your phone system with them all live at the same time. Internal calls are free, as you might expect, but with Fixed Mobile Convergence you can reach people wherever they are* on their internal extension number.

Disaster management is also covered with optional automatic failover destinations built in, a disaster can be from a mobile user having no internet access, with calls being routed to other devices or users through to complete office isolation where voicemails can be kept, or calls can be diverted to mobile or even another office.

Of course you are reliant on our core, so redundant features including; multiple carrier interconnects, dual fibre ring between data centres, hot standby infrastructure, 24 hour monitoring and UK dedicated support. There are no restriction on data connectivity methods you use and there are no constraints on the type of SIP clients you can connect.

Pre-configured handsets from the supplier are plug and play for simplicity or use your own if you wish, again, no restrictions. Or, if you want you can use softphones for your phone – it all works seamlessly.


Being flexible in today’s markets are key, and the ability to increase or decrease the number of lines can be a massive advantage to customers. BT will at best make you wait 10 days, charge you for install and subject you to a minimum term. With our solution we can have a new extension issued in just minutes, and there are no lengthy tie in periods unlike certain providers, our services are provided on 30 day rolling contract.

How much cheaper is it?

Low set up costs and with no on-site core equipment needed means there’s no hefty initial investments or ongoing maintenance or upgrade costs. All you need is just an Internet connection and suitable phones. Pricing per user and not per device enables your user to use whatever device they want to, when they want to and even more than one at the same time. Of course you still get free calls between employees wherever they are. If you really want to lower your costs consider SIP.

To find out how we can help you and what you could save, why not give Pelican Computers a call or contact us

Location Independance

Being a cloud based solution we can provide you with phone solutions in many locations all over, connecting you or your users to the cloud is quick and simple and we partner with your existing IT provider if necessary to ensure systems are in place. In the Peterborough, St Neots and Cambridgeshire or Bedfordshire areas we can provide onsite installs as well.

Fixed Mobile Convergence

Fixed Mobile Convergence is where your landline and mobile device share the same connection, phone number and supplier – this way people never need hear “I’m sorry, theya re oput of the office but they are available on their mobile” as both devices will ring simultaneously. It’s not about call diversion and calls to mobile either, again, this uses the internet application of your mobile device to connect to your supplier.

*subject to internet availability and bandwidth
VOIP uses internet connectivity to connect your calls and your phones are reliant on your internet connection. We can quote for FTTC or VDSL lines which we recommend for VOIP calls but a standard ADSL circuit will provide connectivity.


Home Users

Pelican Computers support home users too

We have a vast range of experience gained in the commercial support market, and we can bring this to the home users as well.

No more picking your computer up, taking it into the computer shop, waiting weeks for them to look at it. We can come to your home, run a quick diagnosis and repair your computer onsite. If necessary, we will remove your hardware and get to work on the issues right away at our base.

  • Virus Removal
  • Unexpected Behaviour
  • System Performance
  • System Failure
  • Upgrades
  • Installations
  • Networking and Wireless Issues
  • Printer Solutions
  • Much more

We can also provide other solutions for the home user including:

  • Office 365 solutions that beat Microsoft on on their own pricing / terms
  • Professional Email systems with Microsoft Exchange for home business users, from £1.45 per month
  • Home phone solutions from just £4 per month. Add an additional line – anywhere.
  • Website hosting with WordPress, great for fun projects and school project development.
  • Security systems including CCTV

Why not get in touch with us to see how we can help you.

Have a look at our case studies to see how we have helped other users

Computer slow, and unexpected behaviour.

Our new client was reporting that their childs laptop computer was “Acting Weird” and “doing things it shouldn’t” including presenting some material not suitable for children.

We discussed the situation with the client, and looked at a plan forward.

Using tools at our disposal, we assessed the situation and found that the computer was infected with a range of viruses, trojans and malware.

We backed up the essential data, removed unwanted applications, programs and viruses that were causing the reported behaviour and uninstalled infected programs.

We then cleaned the computer up to improve its performance and restored the cleaned data to the original location, re-installing cleaned versions of the removed programs as needed.

One suite of products had been removed by the client which was MS office 2000. The client did not have the original media nor the licence meaning that we were unable to re-install this for them. We set them up with an Office 365 Licence that met their needs, and provided them with online access to their software and apps, as well as always having access to their keys and software. This also enabled them to have office on their phone and tablet all in the same low price.

Laptop reported as very slow, and sometimes failed to start.

A common problem with laptops as they live in a harsh environment, subject to high heat cycles, movement, drops and their design is such that heat dissipation can be quite an issue.

On inspecting the laptop it was an early Windows XP machine, Talking with the customer it was from 2007/8, but it was thought to be older than that.

On checking the machine the hard drive was starting to fail. on discussing with the client they requested repair so this is what we did for the customer:

Using tools at our disposal, we cloned the HDD to a new HDD

Replaced the HDD and bought the machine back up, tested it. Things were already better

Checked and cleaned the operating system.

Returned the machine to the delighted customer.

Prior to the above work, the laptop, when it did boot, was taking about 3 minutes to get to the login screen. When returning the computer to the customer, we demonstrated the changes, boot to login was taking a shade over 20 seconds. of course performance of the machine in use was very quick and reliability was also improved.

We had installed a solid state hard drive to the customers machine, cloned their original HDD with all of its files and  refreshed it to help it run efficiently.

Needless to say, the customer was delighted, and it had saved them from having to buy a new £350 laptop.

Talk to us to see how we can help resolve your computer problems



Computer Support Coverage

We are local to St Neots and provide support and services to a 30 mile radius around St Neots.

Computer Network and Systems Support is available in the following areas:

  • St Neots
  • Eynesbury
  • Eaton Ford
  • Eaton Socon
  • Kimbolton
  • Sandy
  • Biggleswade
  • Bedford
  • Gamlingay
  • Potton
  • Papworth
  • Cambourne
  • The Offords
  • Huntingdon
  • Sawtry
  • Alconbury
  • Wyton
  • Peterborough
  • St Ives
  • Chatteris
  • Cambridge
  • Corby
  • Kettering
  • Wellingborough
  • Northampton
  • Milton Keynes
  • Bletchley
  • Letchworth Garden City
  • Hitchin

If you are in Cambridgeshire, Bedfordshire, North Hertfordshire, Northamptonshire and Lincolnshire and need computer, network and telephone system support please get in touch to see how we can help you move your IT solutions forward.

Areas outside the above can still be covered, but attendance times and conditions may change.