Phone Solutions

238fc0d6-6bb6-44bd-b53d-ac78c68c1603-largeIf you have not heard it yet, VOIP will probably revolutionise you phone solutions into the future, but what is VOIP and how does it work.

Well what does it stand for Voice Over Internet Protocol – basically it means using an internet method of sending your voice as data packets, instead of analogue transmissions. Think it’s all magic, well, not really, Phone companies have been doing it for years with fibre links all over the country, your analogue call went to the telephone exchange over copper, they then transmitted this to the other end via digital over fibre and then back to analogue to connect to the other person.

With VOIP, we cut out two of those digital and analogue transitions and just send it digitally over your internet connection.

What are the benefits of VOIP?

  • VOIP can use your existing internet connection to add multiple lines.
  • VOIP has crystal clear call quality
  • VOIP can leverage cloud PX servers cutting costs
  • VOIP is very cost effective and can save money over standard lines
  • VOIP is quick and easy to flex up and down in the number of lines you have
  • VOIP can leverage Fixed Mobile Convergence be available wherever.

How can we help you?

We have two solutions at present with a third on the way.

If you have a VOIP enabled phone system, or just want one more line for your home or home office, we can provide a VOIP service to meet your needs at prices that will surprise you. Need to take things a little further? We have that covered too with cloud based phone solutions – Great rates and superb features this provides full office style phone solutions in one easy package. Great for companies looking to set up their first or develop their office solution to encompass the modern features.

The benefits of the cloud!

Cloud based systems are location independant, feature low capital expenditure and are managed for you as an all in one package. By being cloud based and not using a fixed network you are more flexible, you can have home and office workers, mobile staff and even international staff all connected to your phone system with them all live at the same time. Internal calls are free, as you might expect, but with Fixed Mobile Convergence you can reach people wherever they are* on their internal extension number.

Disaster management is also covered with optional automatic failover destinations built in, a disaster can be from a mobile user having no internet access, with calls being routed to other devices or users through to complete office isolation where voicemails can be kept, or calls can be diverted to mobile or even another office.

Of course you are reliant on our core, so redundant features including; multiple carrier interconnects, dual fibre ring between data centres, hot standby infrastructure, 24 hour monitoring and UK dedicated support. There are no restriction on data connectivity methods you use and there are no constraints on the type of SIP clients you can connect.

Pre-configured handsets from the supplier are plug and play for simplicity or use your own if you wish, again, no restrictions. Or, if you want you can use softphones for your phone – it all works seamlessly.


Being flexible in today’s markets are key, and the ability to increase or decrease the number of lines can be a massive advantage to customers. BT will at best make you wait 10 days, charge you for install and subject you to a minimum term. With our solution we can have a new extension issued in just minutes, and there are no lengthy tie in periods unlike certain providers, our services are provided on 30 day rolling contract.

How much cheaper is it?

Low set up costs and with no on-site core equipment needed means there’s no hefty initial investments or ongoing maintenance or upgrade costs. All you need is just an Internet connection and suitable phones. Pricing per user and not per device enables your user to use whatever device they want to, when they want to and even more than one at the same time. Of course you still get free calls between employees wherever they are. If you really want to lower your costs consider SIP.

To find out how we can help you and what you could save, why not give Pelican Computers a call or contact us

Location Independance

Being a cloud based solution we can provide you with phone solutions in many locations all over, connecting you or your users to the cloud is quick and simple and we partner with your existing IT provider if necessary to ensure systems are in place. In the Peterborough, St Neots and Cambridgeshire or Bedfordshire areas we can provide onsite installs as well.

Fixed Mobile Convergence

Fixed Mobile Convergence is where your landline and mobile device share the same connection, phone number and supplier – this way people never need hear “I’m sorry, theya re oput of the office but they are available on their mobile” as both devices will ring simultaneously. It’s not about call diversion and calls to mobile either, again, this uses the internet application of your mobile device to connect to your supplier.

*subject to internet availability and bandwidth
VOIP uses internet connectivity to connect your calls and your phones are reliant on your internet connection. We can quote for FTTC or VDSL lines which we recommend for VOIP calls but a standard ADSL circuit will provide connectivity.


Phone Systems 3CX

extensionTo the end user, 3CX is just like any other other fully featured phone system – and by fully featured we really mean it, to the owners it is is quite simply the most cost effective easy to manage phone system we could find, and it can also significantly reduce your call costs and line rental significantly compared to landline based systems.


3CX enables companies to leverage all that is best in telecoms, from, deskphones,  CTI, computer based soft-phones, through mobile communications and teleconferencing all in one great package.


The easy to navigate GUI console is laid out in a convenient manner, and wizards guide the user through the creation of new extensions, adding of DDI numbers and a host of other features that are seldom this easy to implement in a phone system. You won’t need an ‘ology’  to make this one work.


Of course we will be on hand, and as 3CX partners you can trust us to install and manage your systems for you if you wish, or we can show you how you can manage it yourself. With 3CX support behind us as well, you can be assured your system will be the market leader you expect it to be.

3CX is cost effective too. Unlike traditional licensing options where you pay a licence for every extension you have on the network, 3cx licences are for active calls – this means you can give everyone a phone without worrying about licences.

Call rates are effective too – lines are just £6.00 per month and calls are 1p per minute UK national (01,02,03) Freephone is just that, free so it works out as a great package.

There is also a hosted solution which is a great way to move your phone systems to the latest systems with little capital outlay. Remote working or distributed workforce, this is an excellent solution for that situation. all work as one team, see when people are and are not available, who is on a busy and call for free between these remote extensions any time of the day or night. Yes, on-network calls are free, so you can call us for free.

Want the best in unified communications with converging networks, why not contact us now to see how we can help you set your phone system free and leverage savings.

Computer Support Coverage

We are local to St Neots and provide support and services to a 30 mile radius around St Neots.

Computer Network and Systems Support is available in the following areas:

  • St Neots
  • Eynesbury
  • Eaton Ford
  • Eaton Socon
  • Kimbolton
  • Sandy
  • Biggleswade
  • Bedford
  • Gamlingay
  • Potton
  • Papworth
  • Cambourne
  • The Offords
  • Huntingdon
  • Sawtry
  • Alconbury
  • Wyton
  • Peterborough
  • St Ives
  • Chatteris
  • Cambridge
  • Corby
  • Kettering
  • Wellingborough
  • Northampton
  • Milton Keynes
  • Bletchley
  • Letchworth Garden City
  • Hitchin

If you are in Cambridgeshire, Bedfordshire, North Hertfordshire, Northamptonshire and Lincolnshire and need computer, network and telephone system support please get in touch to see how we can help you move your IT solutions forward.

Areas outside the above can still be covered, but attendance times and conditions may change.

About Us

Pelican Computers provide computer support and solutions to the local and wider area customers from our base in St Neots, Cambridgeshire

  • Free from annual fees
  • Free from joining fees
  • Free from call out charges*
  • Free from rolling contracts
  • Free from tie-in periods
  • FREE initial assessment of your equipment**
  • Transparent charges, no hidden extras
  • Assistance when you need it
  • Plain English speaking – keeping our customers in the loop.
  • Microsoft registered members

Why not get in touch today to see how we can help you.

We have nearly 20 years of experience in the computer systems and networks field. We are a local company with local staff and we cover onsite from St Neots up to the Peterborough area and down the A1 to the Letchworth and Hitchin area, west to Northampton and east to Cambourne and Cambridge. As we are always willing to go the extra mile, if you are outside of this area, why not give us a call anyway, we love to help.

* Within the Peterborough area or 20 miles of St Neots 

** Free Initial Assessments of business solutions